AI Voice Agents Platform — Multiple Specialised Agents, One System

Case Studies

Case Studies

“We needed separate agents for new business, renewals, and claims — three completely different conversation requirements, compliance configurations, and success metrics. The multi-agent platform gave us three specialist agents with one integration, one dashboard, and one support relationship. Each performs measurably better than our previous single-agent deployment because it only handles what it was built for.”

“We have four distinct customer types calling the same number — carriers, shippers, corporate accounts, and individual customers — each needing different information, different escalation paths. The platform routes each caller to the right specialist agent automatically. First-call resolution went from 52% to 84% in three months because every caller now reaches an agent that knows what they need.”

“Our sales, lettings, and property management lines all had different call handling requirements and we were trying to force them through one agent. Three dedicated agents — each with specialist knowledge — transformed the quality of every interaction. Sales line conversion is up 48% because the agent now handles the nuances of a complex commercial property sale correctly.”

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There is no hard limit. Our platform supports unlimited agent deployments — most businesses start with two to four agents and expand progressively as each agent proves its value.

Yes. Cross-agent routing is a core platform feature. A caller who starts with the inbound sales agent and then asks a support question is transferred to the support agent with full conversation context — no repeat questioning.

Platform pricing is based on total call minutes across all agents, not per agent deployed. Adding a new specialised agent has no incremental fixed cost — you only pay for the calls it handles.

No. We recommend launching the highest-volume agent first, validating performance, then adding agents progressively. Once the platform integration is complete, adding a new agent typically takes two to three weeks.

Per-agent and aggregate metrics: call volume, containment rate, first-call resolution, escalation rate, conversion rate, average handling time, and caller sentiment — all filterable by agent, date range, and call outcome.

Yes. Each agent has its own independently configured voice — different gender, accent, speaking style, and tone. A high-energy sales agent and a calm support agent can sound completely different while living on the same platform.