Strategy
Why Specialised AI Voice Agents Consistently Outperform Generalist Deployments
·7 min read
Multi-Agent Voice AI — Platform Insights & Enterprise Guides
Practical insights on multi-agent voice AI platforms, specialised agent deployment, enterprise architecture, and the evidence for why specialisation beats generalisation.
Comparison
Multi-Agent Platform vs Separate Voice AI Deployments: What the Numbers Show
If you need three AI voice agents, you have two options: deploy them as separate products from separate vendors, or use a multi-agent platform. Here's a clear-eyed comparison of both approaches.
·8 min read
Practical Guides
How to Design a Tiered AI Support Agent Architecture That Actually Works
Tier 1 AI for routine queries, tier 2 for complex ones, specialists for escalations — in theory it's straightforward. In practice, getting the tier design and routing logic right requires careful planning.
·9 min read
Technical
Cross-Agent Routing and Context Preservation in Multi-Agent Voice AI
When a caller moves between AI voice agents — from sales to support, from tier 1 to tier 2 — seamless context preservation is what separates a good experience from a frustrating one.
·6 min read